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Frequently Asked Questions
Why Don’t You Offer Phone Support For Your Website?
SAO is a small company with a very small team, and we have found that using email as our primary support platform allows us to operate more efficiently and keep our prices low. By handling customer service through email, we can provide faster and more effective support, addressing your needs promptly, often within an hour (or even faster), including nights and weekends.
Offering phone support would require hiring someone full-time to answer calls, which would increase our operating costs and, ultimately, raise our prices. Rather than keeping you on hold for long periods or having you leave a message to be returned the next day, our email system allows us to respond quickly and ensure that we can resolve your issue as efficiently as possible.
We believe this method provides you with better customer service overall, and we appreciate your understanding.
Offering phone support would require hiring someone full-time to answer calls, which would increase our operating costs and, ultimately, raise our prices. Rather than keeping you on hold for long periods or having you leave a message to be returned the next day, our email system allows us to respond quickly and ensure that we can resolve your issue as efficiently as possible.
We believe this method provides you with better customer service overall, and we appreciate your understanding.
Can I Place My Order Over the Phone?
As mentioned earlier, we do not offer phone support due to being a small company. Even if we did, our system is not set up to process orders over the phone. This is done to ensure your security and protect your private information.
Providing credit card details over the phone can be very risky. Our website is designed to protect your sensitive information and offer a safe and easy way to complete your purchase.
We appreciate your understanding and encourage you to take advantage of our secure platform for a smooth and safe shopping experience.
Providing credit card details over the phone can be very risky. Our website is designed to protect your sensitive information and offer a safe and easy way to complete your purchase.
We appreciate your understanding and encourage you to take advantage of our secure platform for a smooth and safe shopping experience.
Why don’t you currently take orders or ship to Minnesota, Alaska, or Hawaii
Minnesota: We’re temporarily unable to accept orders from Minnesota due to challenges in calculating the required sales tax. The state mandates specific tax rates for the state, the county and cities. Our current system isn’t equipped to handle the complex calculations. We truly want to serve Minnesota residents, and we hope to resolve this issue soon so we can start shipping to the state once we have the necessary tools in place.
Alaska & Hawaii: Unfortunately, we aren’t able to ship to Alaska or Hawaii right now due to high shipping costs. Our current system is unable to compute the shipping rates needed, and many of our distributors don’t ship to these states at this time. We understand this may be inconvenient, but we hope to find a solution in the future.
Thank you for your understanding!
Alaska & Hawaii: Unfortunately, we aren’t able to ship to Alaska or Hawaii right now due to high shipping costs. Our current system is unable to compute the shipping rates needed, and many of our distributors don’t ship to these states at this time. We understand this may be inconvenient, but we hope to find a solution in the future.
Thank you for your understanding!
My Credit Card Won’t Go Through, and I’m Getting a Message That the Address Does Not Match
Our ordering system and credit card processor require that the billing address you provide matches exactly with the address your card company has on file. If you have recently moved or updated your address, please contact your card company to ensure your billing address is current.
As outlined in our Store Policies, your shipping address must match the billing address for the card used for payment. Non-firearm items can only be shipped to the billing address associated with the payment method. This is why it’s crucial to update your address with your card company to avoid any issues with your order.
Additionally, please remember that firearms will always be shipped to the FFL dealer you select at checkout. Do not enter the FFL dealer’s address as your shipping address. Instead, use your billing address for your account and order.
As outlined in our Store Policies, your shipping address must match the billing address for the card used for payment. Non-firearm items can only be shipped to the billing address associated with the payment method. This is why it’s crucial to update your address with your card company to avoid any issues with your order.
Additionally, please remember that firearms will always be shipped to the FFL dealer you select at checkout. Do not enter the FFL dealer’s address as your shipping address. Instead, use your billing address for your account and order.
Why Should I Contact the FFL Dealer Before Placing My Order?
Before placing your order, it is crucial to contact the dealer to verify that they are still in business and accepting transfers. Some dealers may have closed, stopped accepting transfers, or may have specific requirements such as not accepting dropships from distributors. Additionally, they may require you to fill out a form or provide certain information before accepting your transfer.
You will also want to inquire about the transfer fees, as well as any other potential restrictions, such as whether they accept packages from specific carriers (e.g., USPS, FedEx, or UPS). This information is vital for both you and SAO to know before proceeding with your order.
Failure to verify these details can lead to delays, additional shipping charges, or other unforeseen fees. For more information, please refer to our Store Policies.
You will also want to inquire about the transfer fees, as well as any other potential restrictions, such as whether they accept packages from specific carriers (e.g., USPS, FedEx, or UPS). This information is vital for both you and SAO to know before proceeding with your order.
Failure to verify these details can lead to delays, additional shipping charges, or other unforeseen fees. For more information, please refer to our Store Policies.
Can I Change or Add to My Order After It’s Placed?:
Once your order is placed, we are unable to make any changes or add products to it. The only option to modify your order is to cancel it and submit a new one. Please ensure that your order is correct and that all desired items are included before finalizing the purchase.
If you realize that you need to change or add something to your order, please contact us as soon as possible. Once an order has been processed, it cannot be modified or cancelled. However, if we are able to cancel your order, you will receive a full refund in the form of an eGift card, which you can use for your next purchase.
For more information on cancellations, please refer to our Store Policies.
If you realize that you need to change or add something to your order, please contact us as soon as possible. Once an order has been processed, it cannot be modified or cancelled. However, if we are able to cancel your order, you will receive a full refund in the form of an eGift card, which you can use for your next purchase.
For more information on cancellations, please refer to our Store Policies.
Do You Offer Military, First Responder, or Law Enforcement Discounts?
At this time, we are unable to offer additional discounts for military, first responders, or law enforcement due to our already razor-thin margins on all products. If we charged higher prices or adhered to suggested retail prices, we would certainly be able to provide these discounts.
However, we believe that our everyday pricing is highly competitive and often beats the prices offered by many other retailers, even those who do offer additional discounts. We are committed to providing you with the best value possible without inflating prices.
We appreciate your understanding and thank you for your service!
However, we believe that our everyday pricing is highly competitive and often beats the prices offered by many other retailers, even those who do offer additional discounts. We are committed to providing you with the best value possible without inflating prices.
We appreciate your understanding and thank you for your service!
Can I Order an Item That Is Restricted or Prohibited in My State?
In some cases we can ship restricted firearms to restricted states if your local dealer can and/or will accept them and make them state compliant or if you are law enforement and are exempt from the restrictions. In some cases we can remove hi-cap magazines from firearms either in local inventory or if it is a distributor order that would come to us first to be shipped. If it is a firearm that would normaly dropship from the distributor to the dealer, they will not remove magazines. Those would need to be shipped to us first to remove the magazines and that could incur addtional shipping and handling fees. Email us at info@saoguns.com to request restrictions be lifted or for further information. Keep in mind, any firearm that is shipped and can not be transffered or is returned will incur return shipping and restocking fees. Please refer to our Store Policies for more information on cancelled orders or orders that are returned.
Some of our distributors will not ship items that are restricted or prohibited in your state, regardless of any modifications made by the receiving FFL or special circumstances (such as law enforcement exceptions). Items that are restricted or prohibited to the general public could to result in order cancellation.
We recommend checking your local laws and regulations, your local dealer or with SAO before placing an order to ensure the item is legal to ship to your location.
Some of our distributors will not ship items that are restricted or prohibited in your state, regardless of any modifications made by the receiving FFL or special circumstances (such as law enforcement exceptions). Items that are restricted or prohibited to the general public could to result in order cancellation.
We recommend checking your local laws and regulations, your local dealer or with SAO before placing an order to ensure the item is legal to ship to your location.
Why Did the Price Change?
Prices on our website may fluctuate due to changes in our wholesaler data feeds coming to our site. This can happen when the wholesaler with the lowest cost runs out of inventory or when a different wholesaler receives inventory at a lower cost than the previous one.
We set our pricing at an extremely low margin based on the lowest cost wholesaler with available inventory. As a result, prices can occasionally adjust to reflect these changes in supply and costs.
We always strive to offer the best value for our customers and appreciate your understanding
We set our pricing at an extremely low margin based on the lowest cost wholesaler with available inventory. As a result, prices can occasionally adjust to reflect these changes in supply and costs.
We always strive to offer the best value for our customers and appreciate your understanding
Will you Price Match or Honor Previous Pricing?
In some cases we may can price match. Email us at info@saoguns.com and we can look at it for you. In most cases we cannot honor previous pricing on our website. Our prices are based on a percentage of our current costs from wholesale suppliers, and these costs can fluctuate.
We always strive to offer the best possible pricing to our customers, and our pricing reflects the most up-to-date costs from our suppliers.
Thank you for your understanding!
We always strive to offer the best possible pricing to our customers, and our pricing reflects the most up-to-date costs from our suppliers.
Thank you for your understanding!
Can I Change The FFL, The FFL Address or Can My Firearm Be Held at the Shipment Facility for Pickup?
Once a firearm order has shipped, it cannot be modified. Unfortunately, in most cases the carrier will not hold the shipment at the facility for pickup unless the FFL dealer has an arrangement with the carrier. Delivery will be attempted by the carrier, and if unsuccessful, the package will be returned to the shipper. This can incur additional fees.
To avoid any issues, please ensure that your FFL dealer will be available to receive the shipment when the delivery attempt is made. It’s important to confirm that the delivery can be accepted to prevent delays or returns.
Thank you for your understanding. Please see our Store Policies for more information on returns, refused or undeliverable packages.
To avoid any issues, please ensure that your FFL dealer will be available to receive the shipment when the delivery attempt is made. It’s important to confirm that the delivery can be accepted to prevent delays or returns.
Thank you for your understanding. Please see our Store Policies for more information on returns, refused or undeliverable packages.
How Do I Know That You Received My Order?
You will receive an email confirmation once your order is successfully placed. This email will be sent to the address you provided on your account. It is important to make sure you put your correct email address on your account. Also, make sure to check your spam folder.
What If I Don’t Receive the Order Confirmation Email?
If you do not receive an order confirmation email, then either your order did not go through or you may have entered your email address incorrectly. Also, make sure to check your spam folder.
I Didn’t Receive an Order Confirmation Email, but My Card Shows a Charge on My Account.
If you did not receive an order confirmation email, it means your order did not go through. The pending charge or authorization you see on your account does not indicate that we have collected the funds. It simply means the transaction was attempted but was not approved by our system or the card processor. Please contact your card company regarding the pending charge or hold on your funds as we do not control that.
Please note, you must receive an order confirmation email to confirm that your order has been successfully placed and sent to us for fulfillment.
If you have any concerns or questions, feel free to contact us at info@saoguns.com.
Please note, you must receive an order confirmation email to confirm that your order has been successfully placed and sent to us for fulfillment.
If you have any concerns or questions, feel free to contact us at info@saoguns.com.
When Will My Order Ship?
We process orders as quickly as possible, with current processing times typically ranging from 1 to 7 business days, depending on order details, current order volumes, time of the year or time of the order. Once all necessary information is received, your order will be processed and shipped using UPS, FedEx, or USPS depending on item ordered and if it is shipping from our retail location or from one of our distributors. Distributor processing times can vary.
Please note that shipping or transit times once shipped can vary based on the carrier, the item ordered and the destination.
Please note that shipping or transit times once shipped can vary based on the carrier, the item ordered and the destination.
Do You Offer a Warranty on the Products That You Sell?
To keep our prices as low as possible, we do not offer a warranty on any of the products we sell. For issues with your product/s, please contact the manufacturer directly for warranty.
If you have issues dealing with the manufacturer email us at info@saoguns.com with the details and we will be happy to assist if possible. Please see our Store Policies for more information on warranties.
If you have issues dealing with the manufacturer email us at info@saoguns.com with the details and we will be happy to assist if possible. Please see our Store Policies for more information on warranties.
Do I Need to Have an Account to Place an Order?
Yes, you must have an account to place an order. Creating an account allows you to view your order history, track your shipments, receive notifications, and access discounts on MAP priced products and take advantage of promotions.
Do I Need to Have an Account to Place an Order?
Yes, you must have an account to place an order. Creating an account allows you to view your order history, track your shipments, receive notifications, and access discounts on MAP priced products and take advantage of promotions.
What Type of Payments Do You Accept? Can You Accept Money Orders, Personal Checks, PayPal, ACH, or E-Checks?
At this time, we only accept debit and credit cards from Visa, MasterCard, American Express, and Discover. We do not accept Money Orders, personal checks, PayPal, ACH, or e-checks.
We apologize for any inconvenience this may cause. For a smooth transaction, please use one of the accepted credit or debit card options during checkout.
We apologize for any inconvenience this may cause. For a smooth transaction, please use one of the accepted credit or debit card options during checkout.
Do You Charge Credit Card Fees
No, we DO NOT charge credit card fees.
Do You Offer Financing?
No, we do not offer financing. While we have explored this option, we found that the fees associated with financing from the companies that offer the services are too high, both for our customers and for SAO.
We prefer to keep our prices as low as possible for our customers.
We prefer to keep our prices as low as possible for our customers.
Do You Charge a Cancelation Fee if I Change My Mind and Want to Cancel My Order?
Yes, we do charge a $15 cancellation fee. It cost us time to process your order and we are charged fees from our card processor to cancel/refund an order. The fee is necessary to ensure that we can continue maintain our low prices.
We appreciate your understanding. Please see our Store Policies for more information on cancelations and fees.
We appreciate your understanding. Please see our Store Policies for more information on cancelations and fees.
I Would Like to Return or Exchange My Order.
We do not accept returns unless they have been pre-approved by SAO. And we do not offer exchanges for firearms or other products.
For more information on returns and exchanges, please refer to our Store Policies.
For more information on returns and exchanges, please refer to our Store Policies.